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Gladson FAQ

Customer Service

What type of data can I receive from the Gladson Universal Database ® ?
What Space Management software is compatible with the Gladson Universal Database ® ?
Where can I find help if I have difficulty loading Gladson data?
In what format will I receive Gladson images?
What is the phone number to Gladson Interactive Customer Service Department?
When can Gladson Customer Service Specialists assist me?

Database

How often do you update your database?
What is the number of SKU's in your database?
Could you explain your delivery system to the client?
How do you break down your database?
Do you support all Space Management software?
How do you take your Space Management images?

E-Commerce

How do you take your images?
What information do you capture off the package?
What color background do you use?
What size do you capture?
Are your product attribute databases searchable?

Planogram Services

What is a planogram?
Can you provide data analysis for syndicated and/or POS data?
Do you have access to data?
What is the turnaround time for planograms?
Do you do focus groups?

Creative Services

What kind of promotional sales material can you create?
Can you do advertising images?
Can you help design retail packaging?



Customer Service


A: Space Management or E-Commerce.

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A:

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A: Gladson Interactive has experienced, trained Customer Support Staff that will walk you through any problems you encounter and/or send you directions specific to your software.

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A: We have Customer Service Specialists ready to assist you from 8:00 am to 5:00 pm CST/CDT, Monday through Friday.

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Database


A: Daily

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A: 600,000+

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A: Via CD and web-based delivery: GladsonOnLine.com.

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A: By segment; Food/Drug/Mass and then by merchandisable categories. Customization is available for all your needs.

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A: Yes

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A: Digitally captured, 72 dpi with up to 3 merchandisable views.

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E-commerce


A: Digitally captured, 3/4 view, 30° right angle, 10° degrees down, 92 dpi.

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A: Gladson captures all information from the package except promotional and recipes.

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A: White

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A: 640x480 RAW digitally delivered, 200x200, 90x90 shelf image and 40x40 thumbnail.

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A: Yes, each attribute is captured and placed in its own field.

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Planogram Services


A: A chart or diagram showing how a set of store shelves or fixtures should be loaded with merchandise, including the number of facings of a given product. It is used for space planning and as a stocking guide for store associates.

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A: Yes, we prefer to use data to get an accurate portrayal for planogramming.

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A: Yes, we can purchase on your behalf.

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A: We meet customer deadlines, normal turnaround is five to seven days.

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A: Yes

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Creative Services


A: Working with or without our Analytical Department, Gladson Interactive can create flyers, sell sheets, brochures, catalogs, sales training materials, pocket brochures, posters, booth materials, new product introductions and more.

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A: Yes, 300 dpi glamour shots – will work with client on backgrounds and what is needed.

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A: Yes

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TopHomeContact us

Universal Database™E-Commerce DatabaseAdvertising DatabasePlanogram ServicesCreative ServicesImage Merchandising Solutions™ Store DesignGladson Information

Gladson Interactive, Inc. - 1973 Ohio Street - Lisle, IL 60532
Ph: 630.435.2200 Fax: 630.435.0296, salesteam@gladson.com

© 1999-2006 Gladson Interactive, Inc.